Refund & Cancellation Policy

1. Summary

Our services involve time-sensitive formation, identity review, third-party coordination, government filings, registered agent setup, address or mail-service setup, document preparation, compliance-preparation workflows, dashboard configuration, renewal tracking, and other administrative work.

Because much of this work may begin shortly after purchase and may involve non-refundable government or third-party costs, refunds depend on the stage of your order and the costs already incurred, paid, reserved, activated, or committed on your behalf.

The table below gives a general overview. The detailed sections of this Policy control if there is any difference.

2. Before work begins

If you cancel before we begin work on your order, your US LLC Light service fee is refundable, except for any payment processing fees, government fees, third-party fees, provider reservation fees, or other non-refundable costs that have already been incurred or committed on your behalf.

If no work has started and no non-refundable costs have been incurred or committed, we will normally refund the refundable service fee to the original payment method.

3. When work begins

Work begins when we, our team, or a third-party provider acting in connection with your order takes a meaningful step to process, review, prepare, coordinate, configure, reserve, activate, or deliver your service.

This may include, for example:

• reviewing your intake form, identity documents, KYC information, sanctions-screening information, business activity, ownership details, tax-residence information, source-of-funds information, or authorization documents;
• checking name availability, reviewing state filing information, preparing formation information, or preparing provider order information;
• preparing, reviewing, correcting, or submitting formation documents, annual report information, address-service information, registered agent information, EIN-related information, or compliance-preparation information;
• coordinating with a registered agent, address provider, mail provider, filing provider, e-signature provider, tax workflow provider, payment processor, compliance provider, professional adviser, or other third party;
• ordering, reserving, activating, verifying, transferring, or setting up a registered agent, address, mail handling, virtual office, document, filing, compliance, e-signature, dashboard, or other service;
• preparing an Operating Agreement, organizer document, authorization document, EIN workflow, annual compliance questionnaire, state annual report workflow, Form 5472 / pro forma 1120 workflow, FBAR screening workflow, document checklist, evidence archive, or other compliance-preparation document;
• creating or configuring your client dashboard, document storage, compliance calendar, annual package year, renewal schedule, reminder workflow, or account-specific workflow.

4. Once work has begun

Once work has begun, the US LLC Light service fee is generally non-refundable because administrative, review, preparation, coordination, provider, filing, dashboard, or workflow work has started.

If we decide, in our discretion, to offer a partial refund after work has begun, we may deduct:

• work already performed;
• government fees;
• state filing fees;
• registered agent fees;
• business address, virtual office, mail handling, mail scanning, package handling, package storage, package disposal, forwarding, postage, courier, address verification, or provider transfer fees;
• payment processor fees;
• e-signature, document, compliance, dashboard, storage, or platform provider fees;
• professional adviser, CPA, attorney, tax workflow, filing provider, or third-party review fees, if applicable;
• urgent-service fees;
• other non-refundable or committed third-party costs.

Where a refund is not available, we may still help you access completed documents, filing records, receipts, provider records, submission evidence, or transition information within the scope of your package and subject to payment of any outstanding amounts.

5. Government and third-party fees

Government fees, state filing fees, annual report fees, registered agent fees, address-provider fees, mail-service fees, EIN-related third-party costs, courier costs, postage, payment processor fees, e-signature fees, platform fees, professional adviser fees, CPA or attorney fees, filing-provider fees, and other third-party fees are non-refundable once incurred, paid, reserved, activated, made available, or committed on your behalf.

These fees are charged by independent third parties or government authorities and are not controlled by US LLC Light.

If a government authority or third-party provider refunds an amount to us, we will generally pass through the refundable portion to you after deducting any applicable unrecoverable costs, processor costs, outstanding amounts, or work already performed.

6. First compliance cycle included in a formation package

If your formation package includes the first compliance cycle, that included cycle forms part of the purchased setup package unless the checkout page or service description says otherwise.

The first compliance cycle may include setup of your compliance calendar, annual questionnaire workflow, document checklist, registered agent renewal tracking, state annual report support, Form 5472 / pro forma 1120 preparation workflow, FBAR screening workflow, digital signing coordination, submission support, and compliance evidence archiving, depending on your package and state.

Once work related to the first compliance cycle has begun, the related portion of the package is generally non-refundable in the same way as other started work under this Policy.

7. Existing LLC support and transfer-onboarding

If you purchase support for an existing LLC, work may begin when we review your existing company documents, state records, registered agent status, business address or mail setup, EIN or tax information, prior filings, ownership information, compliance history, renewal dates, provider-transfer information, or account setup information.

Existing LLC support may require additional review because prior filings, missed deadlines, provider status, state status, ownership changes, tax history, or address history may affect what can be supported within our standard workflow.

If your existing LLC appears outside our supported scope, or if additional professional review is needed, refund treatment depends on the stage reached and any work, provider costs, government costs, or third-party costs already incurred or committed.

8. Failed KYC, unsupported cases, and refusal of service

We may refuse, suspend, or cancel an order if:

• you do not provide required identity, KYC, ownership, business, tax, address, authorization, payment, or compliance information;
• we cannot verify your identity, authority, ownership, business purpose, source of funds, or service eligibility;
• your case appears outside our supported scope;
• your business activity, jurisdiction, ownership, sanctions status, payment status, tax position, address use, provider status, or risk profile creates legal, tax, regulatory, sanctions, fraud, money-laundering, provider, reputational, payment, or operational concerns;
• a registered agent, address provider, mail provider, payment processor, filing provider, government authority, bank, payment provider, compliance provider, or other third-party provider refuses, delays, suspends, or terminates service.

If this happens before work begins, we will refund the refundable part of your service fee, less any non-refundable costs already incurred or committed.

If this happens after work has begun, we may deduct work already performed and any non-refundable or committed costs before issuing any refund.

We do not have to disclose internal screening, risk, fraud-prevention, sanctions, payment, or compliance reasons where disclosure would be unlawful, unsafe, commercially sensitive, or contrary to our compliance obligations.

9. Formation filings and state rejection

We do not guarantee that a state authority will approve a filing, accept a company name, process a filing within a particular timeframe, issue a document by a specific date, or accept a particular address, person, title, signature, or filing instruction.

If a filing is rejected because of an issue we can reasonably correct within the purchased service scope, we will normally help correct and resubmit it.

If a filing is rejected because of inaccurate, incomplete, late, misleading, unauthorized, or unsupported information provided by you, or because your requested name, business activity, address, ownership, provider, signature, or filing instruction is not acceptable, additional fees may apply.

Government fees are not refundable unless the relevant government authority refunds them.

10. EIN, IRS, FinCEN, banking, and payment-provider outcomes

We do not guarantee EIN issuance, EIN timing, IRS acceptance, FinCEN acceptance, bank account approval, payment processor approval, address-provider acceptance, registered agent acceptance, mail-provider acceptance, marketplace verification, online-seller verification, licensing verification, or any other third-party or government outcome.

A delay, rejection, request for additional information, account refusal, compliance review, verification refusal, provider refusal, policy change, fee change, or changed requirement by the IRS, FinCEN, a bank, payment processor, registered agent, address provider, mail provider, filing provider, marketplace, government authority, or other third party does not by itself create a right to refund.

11. Address, registered agent, and mail-service cancellations

Registered agent, business address, virtual office, mail scanning, mail forwarding, package handling, and related services may be provided by independent third parties and may have their own cancellation, verification, renewal, prohibited-use, address-format, transfer, and refund rules.

Once an address, registered agent, mail-service, virtual office, forwarding, scanning, package handling, verification, transfer, or similar service has been ordered, activated, reserved, verified, transferred, or made available to you, the related fees are generally non-refundable.

If you cancel an address, registered agent, or mail-service component, you remain responsible for any accrued mail handling, forwarding, scanning, package handling, package storage, package disposal, postage, courier, verification, provider transfer, provider, or administrative fees.

Cancellation of an address, registered agent, or mail-service component may require replacement arrangements, state updates, provider transfer steps, identity verification, payment of outstanding fees, or time to complete a transition. You remain responsible for maintaining required registered agent and address arrangements after cancellation.

12. Annual compliance renewals

After the first covered cycle, annual compliance support is offered for renewal each year. We send an annual renewal invoice before the next cycle; the renewal starts only when you pay that invoice. We do not charge saved payment methods automatically.

Annual compliance support may include reminders, annual questionnaires, state annual report support, registered agent renewal coordination, Form 5472 / pro forma 1120 preparation support, FBAR screening, document checklists, digital signature workflows, submission support, and compliance evidence archiving, depending on your package.

Annual compliance support may be invoiced before the filing year begins so that we can prepare reminders, questionnaires, provider renewals, state filing workflows, IRS or FinCEN workflows, deadline monitoring, and support availability before the relevant filing season.

If you do not wish to continue, simply do not pay the renewal invoice — no renewal takes place and nothing is charged. You can also tell us at any time before the renewal date that you do not want to renew.

Once an annual compliance period has started, the fee for that annual period is generally non-refundable because the period reserves workflow capacity, reminders, compliance tracking, provider coordination, document preparation availability, and support availability for that filing cycle.

If mandatory law gives you a stronger cancellation right, that right continues to apply.

13. Late cancellation and missed deadlines

If you cancel close to a government, state, IRS, FinCEN, registered agent, mail, address, provider, payment, signature, or compliance deadline, we may not be able to complete, transfer, unwind, or hand over the service before that deadline.

You remain responsible for your own legal, tax, filing, payment, renewal, mail, address, registered agent, and compliance deadlines after cancellation.

We are not liable for missed deadlines, penalties, administrative dissolution, lost mail, provider termination, tax penalties, rejected filings, unavailable refunds, or other consequences caused by your cancellation, late response, non-payment, missing signature, missing information, failure to maintain required authorizations, or failure to arrange replacement support.

14. Immediate start of service and consumer cancellation rights

Where you purchase as a consumer and mandatory consumer law gives you a cooling-off or withdrawal right, that right continues to apply.

However, by placing an order, you may ask us to begin providing the service immediately. If you ask us to start during a cooling-off or withdrawal period, you acknowledge that:

• we may begin work before the cooling-off or withdrawal period expires;
• if you cancel after work has begun, we may charge for services already provided and costs already incurred or committed;
• if the service has been fully performed with your express consent before you cancel, you may lose the right to cancel that fully performed service, to the extent permitted by applicable law.

We may ask you to confirm this separately at checkout or during onboarding.

15. How to request a refund or cancel

To request a refund or cancel a renewal, email us at [email protected] with:

• your full name;
• your order number or account email;
• the LLC name, if already chosen or formed;
• the service or renewal you want to cancel;
• the reason for your request.

We aim to respond within a reasonable time.

If a refund is approved, we will normally process it to the original payment method unless another method is required or agreed. Your bank, card issuer, payment processor, or payment provider may take additional time to show the refund.

16. Completed documents and handover information

Where available and within the scope of your package, we may provide access to completed documents, filing records, receipts, submission evidence, signed forms, confirmation numbers, provider records, or transition information after cancellation.

We may condition access to certain documents, provider records, or transition steps on payment of outstanding fees, reimbursement of costs, completion of required identity or authority checks, and compliance with provider or legal requirements.

We are not required to create new documents, perform new filings, provide professional advice, continue monitoring deadlines, or maintain active provider services after cancellation unless separately agreed in writing.

17. Chargebacks

Please contact us first if you have a billing concern. Most billing issues can be resolved faster by contacting us directly.

If you file a chargeback or payment dispute, we may suspend formation work, registered agent coordination, address service, mail handling, compliance workflows, document preparation, filing support, account access, renewal support, or provider coordination until the dispute is resolved.

We may provide the payment processor, card network, bank, or relevant provider with order records, service records, correspondence, refund-policy information, proof of work, filing evidence, provider invoices, dashboard logs, signature records, and other information reasonably necessary to respond to the dispute.

This section does not limit any mandatory chargeback or consumer rights that apply to you.

18. Errors and duplicate payments

If you believe you were charged in error or charged more than once for the same service, contact us at [email protected].

If we confirm an error or duplicate charge, we will correct it or refund the duplicate amount.

19. No refund for misuse or breach

We may refuse a refund if we suspend or terminate the service because you:

• breach the Terms of Service;
• provide false, incomplete, misleading, outdated, or unauthorized information;
• misuse a registered agent, business address, mail-service, filing, document, dashboard, payment, or compliance workflow;
• attempt to use the service for fraud, money laundering, sanctions evasion, illegal activity, tax evasion, identity concealment, consumer deception, marketplace deception, address misuse, or misrepresentation;
• fail to provide required information, documents, payment, signatures, approvals, or authorizations;
• act in a way that causes legal, regulatory, payment, provider, operational, security, or reputational risk.

20. Mandatory local rights

Nothing in this Policy limits rights that cannot legally be limited under applicable mandatory consumer-protection, payment, data-protection, or other local law.

Where mandatory law in your country of residence gives you stronger rights than this Policy, those rights continue to apply.

21. Changes to this Policy

We may update this Policy from time to time. The updated version will show a new effective date.

The version that applies to your order is generally the version in effect when you placed the order, unless a later version is required by law, is more favorable to you, or applies to a later renewal or later service period.

22. Contact

For refund or cancellation questions, contact us at: